Our Cancellation Policy

At Cortland Massage Clinic, we value your time and ours. As a small business, each appointment is important to us and our therapists. We kindly request your understanding and cooperation with our cancellation policy:

• Please provide at least 24 hours' notice if you need to cancel or reschedule.
• Cancellations that occur on the same day of the appointment will incur a 50% charge of the scheduled service.  
• For clients with a history of three or more same-day cancellations, a 100% charge may be applied. 
• No-shows will be charged 100% of the scheduled service.

Emergencies and Unexpected Situations:

We understand that emergencies and unexpected situations can arise (i.e. sickness, family emergencies, etc). If something comes up within 24 hours of your appointment:

1. Please call us as soon as possible.
2. We'll do our best to reschedule you at the earliest convenience.

Why This Policy Matters:

1. Supporting our therapists: Our dedicated professionals rely on scheduled appointments for their livelihood.
2. Respecting others: Last-minute cancellations prevent us from offering that time to other clients who may be waiting.
3. Maintaining quality service: This policy helps us keep our prices fair and our service excellent for all our clients.

We send appointment reminders via email and text. Please ensure your contact information is up-to-date when booking.

We appreciate your understanding! By honoring your appointment, you're not just investing in your well-being, but also supporting our small business and the livelihoods of our therapists.

Thank you for choosing Cortland Massage Clinic!